Good for you Modee. Good use of the word 'ornery' too - don't hear that one much these days !
Just after Christmas I got hit with my first neg in ages and my first one on my account of over 1000. The buyer was claiming that they had bought an item but it was not delivered. They hadn't contacted me first neither. I was pretty pissed as you'd imagine but just thought it was an occupational hazard with selling on ebay. (i had definately mailed the item out too by the way!)
I was just gonna take the hit but thought I'd look into the transaction to see if anything was untoward. I realised that the seller, who was new-ish to ebay, had put down an incomplete address on both ebay and PayPal (rather than a house number and road, they'd just put the road name). I hadn't noticed this when I was mailing stuff out as I do so in bulk and was as busy as hell over the Chistmas period.
I emailed eBay to say that I thought it was unfair having the neg as although did not obtain proof of postage I could not be held responsible for a package going missing when the buyer had given an incomplete address.
I was pretty shocked when a couple of days later I got an email to say that they feedback had been removed. Fantastic I thought and then checked on the buyer's ID and I saw that they'd been NARUed. I actually felt really bad about it as I got the distinct impression that they were just a bit of a simpleton.
Still got the 100% fb too!
S.