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For a while now, Ebay has been taking a back seat to PayPal and other payment processors, allowing them to handle buyer disputes. (Before they did away with EBay buyer protection, Ebay's limit of liability was $200. less a $25. deductible.)
No more: eBay Buyer Protection As long as your buyer pays with an Ebay approved payment method: Accepted Payments Policy Ebay now covers the full payment amount in not received and not as described disputes. You do NOT want to end up in one of these disputes, especially if you end up losing: Ebay Resolution Fees - Reimbursement as a result of losing an EBay Buyer Dispute - Free EBAY, PayPal, Business and Law Forums - Ebay Suspension, PayPal Limited One nice thing at least is that for these Ebay disputes all sellers (not just Power Sellers) have the ability to phone in and discuss the matter with Ebay's customer service.
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A seller may have the ability to speak to customer service, but will this do any good? I hope it's better than the chat.
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Keep in mind also that your Return Policy as stated in your auctions, even if this be one of NO RETURNS - does not exempt you from a buyer's "not as described" claim:
How do you make ebay honor your Return Policy? - Free EBAY, PayPal, Business and Law Forums - Ebay Suspension, PayPal Limited
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You're not supposed to even be selling most concert tickets on Ebay or anywhere else anymore. The laws vary from state to state.
Selling Custom Art Commissions? Drop Shipping? What is okay to sell on EBAY - Free EBAY, PayPal, Business and Law Forums - Ebay Suspension, PayPal Limited Assuming the sale is legal, yes the buyer could file a claim, sure. And if not legal, the buyer could definitely get his money back and get you suspended to boot unfortunately.
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Has nothing to do with it - Ebay will still cover the buyer and come after you for whatever they paid out.
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| buyer, ebay, policy, protection, reemerges |
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