Feedback removal - in the modern EBAY era

[Modee]

I am able to have feedback removed through a variety of techniques. I also get users suspended right and left!

How long do they get suspended?

Most FOREVER...I don't really follow up on all of them however. Mission accomplished; I move on.

It's a Modee world, so you better get used to it.

[Modee]

On a related topic: Got another EBAYer suspended who crossed me - almost 2000 feedback, 100% positive, account created nearly ten years ago!

Suspension is not my method for FB removal, but it sure feels good!

Go Modee, Go!

[Modee]

Yip, Yip, YIPPEEE!

So lemme tell you THIS story.

I sold something to a buyer. Buyer gets the product, all is well. I occasionally message and email buyer to ask for feedback. No response.

Finally I get some inane email stating that this buyer doesn't like to leave feedback. States that buyer is a seller too (as a matter of fact, a bronze POWER SELLER), and that does not ask anyone to leave feedback either. All right well, I let it go.

BUT the NEXT day, feeling ornery, I create some phony email account that matches the username of some OTHER seller who bought four items from this buyer, and for whom as well the buyer has left no feedback. I email a note to buyer about being a lazy slob and to get off arse and leave some feedback. I even reference the four auctions (not mine).

Well, it BACKfired. Buyer somehow figured that I must have sent the email, or got confused, anyway next thing I know I have a big fat negative feedback.

So now I'm really mad.

Plus, for some odd reason, probably a coincidence, that seller who sold four items to this buyer is suddenly not a registered member! Crazy - I mean the phony email I sent was not grounds for any of that.

So in comes Modee, with a dual campaign:

1. Get the feedback removed.
2. Get this buyer suspended.

#2 was a campaign in progress. I mean, a Power Seller is not toppled in one day. But I was working on it steadily.

As far as the feedback removal, I tried again and again - no dice. But I kept using various different tactics and methods, and different formats for the report, and then...after multiple refusals and emails to the tune of:

We are very concerned about violations on the site and have thoroughly
investigated your report. The eBay Privacy Policy prevents me from
discussing the specifics of our investigation. I can tell you, however,
that in this instance we didn't find evidence that a violation occurred.

I hit PAYdirt, yesterday I get this:

Dear ____________,

Thank you for writing eBay in regard to your Feedback concerns.

We've thoroughly reviewed your report about _________ and have taken
appropriate action in accordance with eBay's policies. Our actions may
include issuing a warning, temporary suspension, indefinite suspension,
or terminating the membership.

Out of concern for the privacy of all members, we do not discuss the
results of an investigation of a member's account with another member.
Your account information will likewise remain private.

After reviewing your request, we found that the Feedback comment met the
requirements for removal under our Feedback Abuse Policy and have
removed it.

To learn more about our Feedback Abuse Policy, go to:

Feedback Abuse

Thank you for your time.

Sincerely,

_______
eBay Customer Support
______________________________
eBay
Your Personal Trading Community (tm)

*******************************************

Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:

http://www.pages.ebay.com/help/account_protection.html
_____________________________________________

For our latest announcements, please check:

System Status Announcement Board
_____________________________________________

In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word "REMOVE" in the subject line.
If that does not work, please send an email to the
email address below. Your request will be processed
within 5 days.

mailto:cssremove@ebay.com

*******************************************

and then today...I notice that the buyer (a POWER SELLER) is suspended.

yeeeeeehaw! Oh how the once mighty have fallen.

Don't EVER shake a tree because if it has Modee leaves on it, it might come down and smother you!

[Modee]

If you do it right, and come up with the right "excuse," even now, even today, EBAY WILL remove feedback. Especially if you are Modee.

Dear _________,

Thank you for writing eBay in regard to removing the neutral feedback
that you received from "___________".

I'm happy to inform you that after reviewing your request, we found that
the Feedback comment met the requirements for removal under our Feedback
Abuse Policy and have removed it.

To learn more about our Feedback Abuse Policy, go to:

http://pages.ebay.com/help/policies/...ithdrawal.html

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
____

eBay Customer Support
______________________________
eBay
Your Personal Trading Community (tm)

*******************************************

Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:

http://www.pages.ebay.com/help/account_protection.html
_____________________________________________

For our latest announcements, please check:

http://www2.ebay.com/aw/announce.shtml
_____________________________________________

In order to better serve you, we'd like to occasionally
request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word "REMOVE" in the subject line.
If that does not work, please send an email to the
email address below. Your request will be processed
within 5 days.

mailto:cssremove@ebay.com

[Squee]

Good for you Modee. Good use of the word 'ornery' too - don't hear that one much these days !

Just after Christmas I got hit with my first neg in ages and my first one on my account of over 1000. The buyer was claiming that they had bought an item but it was not delivered. They hadn't contacted me first neither. I was pretty pissed as you'd imagine but just thought it was an occupational hazard with selling on ebay. (i had definately mailed the item out too by the way!)

I was just gonna take the hit but thought I'd look into the transaction to see if anything was untoward. I realised that the seller, who was new-ish to ebay, had put down an incomplete address on both ebay and PayPal (rather than a house number and road, they'd just put the road name). I hadn't noticed this when I was mailing stuff out as I do so in bulk and was as busy as hell over the Chistmas period.

I emailed eBay to say that I thought it was unfair having the neg as although did not obtain proof of postage I could not be held responsible for a package going missing when the buyer had given an incomplete address.

I was pretty shocked when a couple of days later I got an email to say that they feedback had been removed. Fantastic I thought and then checked on the buyer's ID and I saw that they'd been NARUed. I actually felt really bad about it as I got the distinct impression that they were just a bit of a simpleton.

Still got the 100% fb too!

S.

[Modee]

Beautiful job! Proves that sometimes there are in fact human beings and not robots at the other end of the line at EBAY.

[won't submit]

what was initially eBay's genius is now turning into a daily nightmare of nerves.

after being suspended i have got up and running and things are going well (touch wood!).

i sold an item to one prick and accidentally send the wrong item (size issue). the customer contacted me and demanded i send him the correct size. of course i said i would send it to him and would refund the cost of his returns postage for the incorrect item. this wasn't good enough for him.

he said he wouldn't send the item back until the new item arrived with him. i got from the tone of his mails that he was a prick from the start so didn't trust that he'd return the unwanted shirt.

the mistake i made was that i was emailing to his private address and not using the ebay mail system. he actually threatened to leave me neg feedback if i didn't submit to his request (if it was through the ebay mail i could have i informed them of this idiot).

the bottom line is that i didn't resend the shirt and as a result have been left a negative. i wanted to try and get him suspended but it is a long and winded way to go about things.

the question is;

if i refund him, can i then claim an unpaid item dispute with the hope that the negative will be removed?

[Modee]

I feel for you. I had this one Polish customer who pulled a similar thing with me. He received a much more valuable item I shipped by mistake and of course once he figured out that he got the better end of the bargain he disappeared on me. He refuses of course to pay the difference and wants me to ship him the less expensive item before he will return the one I shipped. As if I trust him to not then keep both!

You are on to something with the "claim unpaid" to get a negative removed, but the actual process is a little more complicated than that and not something that should be posted in public.

[Modee]

Had a deadbeat bidder who would not pay try to bully me into not pulling the trigger on an unpaid item dispute. He responded to the dispute with some nonsense about how the listing was not clear to him, even had the gall to flat out say that he would give me a positive feedback if I would mutually close the matter. Nonsense. I gave him the STRIKE.

Minutes later - there it was - an unjustified NEG for me, trying to say that I misrepresented the auction listing.

<Chuckle>

Getting feedback removed when the buyer does not pay is the easiest of all. I reported the feedback, less than two hours later it was removed

Dear _________,

Thank you for writing eBay in regard to your request for Feedback
removal.

After reviewing your request, we found that the Feedback met the
requirements for removal under our Feedback Removal Policy and have
removed it.

Due to system updating, your Feedback score may not reflect this removal
for 24 hours.

To learn more about our Feedback Removal Policy, go to:

Feedback Abuse


Thank you for your time.

Sincerely,
_______

eBay Customer Support

You just have to know exactly HOW to report these *******s. There are ways to get most any feedback removed.

[Modee]

Some bum bid on my non-PayPal accepting (merchant account only) EBAY account, and refused to pay. So I opened an unpaid item dispute, he responded with some nonsense about how I do not accept PayPal (so what), and I gave him a strike.

In retaliation, he gave me a NEG.

Then, idiot bid on another EBAY auction of mine, once again did not pay, once again responded with some nonsense during the unpaid item dispute, and I gave him a 2nd unpaid bidder strike.

Naturally, he gave me another negative.

Of course, such feedback is not automatically removed, because the bidder did respond to the unpaid item dispute.

But hey - I'm Modee. I don't take things lying down.

It took almost a week, and a couple of exchanges back and forth with Trust and Safety, but both NEGS were removed.

So, at the end of the day - the jerk stands with two unpaid item strikes, and I stand and remain at 100% positive feedback.

I love it when a plan comes together.

Dear _____,

Thank you for writing eBay in regard to the negative feedback you
received from _______.

______, I'm happy to inform you that after reviewing your request, we
found that the Feedback comment met the requirements for removal under
our Feedback Abuse Policy and have removed it.

To learn more about our Feedback Abuse Policy, go to:

Feedback Abuse

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
_______

eBay Customer Support