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Your amazon.com order cannot be shipped - amazon account locked

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  • Hello, i received this email
    Hello,
    We have not been able to confirm the billing details for your card VISA ending in xx. Please contact the card issuer and have them send the information below to our secure fax line:
    -- The billing name and address that you registered to the card.
    -- The last two digits of the payment card.
    You can find our fax number on the Amazon.com Help page:
    Amazon.com Help:
    You will not be able to access your account or place orders with us until we confirm your information.
    can I have PM please

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    • PM sent! Looking forward to your response~

      Comment


      • Modee Can you please help me



        Hello,

        We have removed your access to this account because the card issuer has refused to confirm your name and billing address for your Mastercard ending in 43. You will not be able to access your account or place orders with us until we confirm your information.

        To resolve this matter, please allow the card issuer to grant our request, or send the information below to our secure fax line:

        -- A copy of your statement for the payment card used, including the billing address
        -- The last two digits of the payment card
        -- Your name, phone number, and email address

        You can find our fax number on the Amazon.ca Help page:
        www.amazon.ca/help/ addressverification

        We will convert your fax to a secure electronic image. For your security, we restrict access to your billing details to a team of account specialists.

        Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

        You can expect a response from us within 24 hours of sending your fax.

        If you would like us to confirm your information with the card issuer, reply to this email after you have arranged for them to grant our request.

        We ask that you not open new accounts because any new order that you place may be delayed.


        Sincerely,

        Account Specialist
        Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more
        =========================

        Comment


        • Please help me. I've gotten this email several times, and every time I call Amazon to help, they just resend this same email every time.


          Hello,

          You are unable to access your account or place orders with us until you confirm details related to your payment method.

          Please send the receipt for the purchase of the Amazon Gift Card used to place the order xxx-xxxxxxx-xxxxxxx to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

          You can find our fax number on the Amazon.com Help page: Amazon.com Help:

          Please expect a response from us within 24 hours of sending your fax.

          We may suspend or close any new accounts opened to avoid this process.

          Sincerely,
          Account Specialist
          Amazon.com


          I used a gift card given to me to put the funds on my Amazon account, and I know I had enough, and when I placed my order, they sent me this and now I can't even log in to get to the receipt at all.

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          • I am so grateful. Please help me to thank Modee, my amazon account was locked on 15 Dec 2017 and on 24th Dec 2017 Modee took over, and am happy to say that my account has been restored today being 28th Dec 2017.

            Comment


            • Hello i got the same issue. Please PM me.
              thanks in advance

              Comment


              • I have the same issue I'm going to be honest I do illegal **** and I need to know how to get pass this.

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                • Hi Modee,

                  the same thing happened to me, can you help? I did also send a private message.

                  It seems impossible to solve.

                  best regards

                  Jiri

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