Hello,
Bloody buyers. This guy gave an incorrect/old address with his payment. After the order was dispatched he sent an email requesting a change of address.
The package has not been delivered and is now coming back to me and the buyer has opened a dispute.
I have full tracking information detailing the route of the package and the reason why it was not delivered.
I am happy to resend the package but require the buyer to cover the cost of postage again as this is his fault.
Where do I stand with this dispute and PayPal (this is a website transaction and has nothing to do with eBay).
Thanks.
Bloody buyers. This guy gave an incorrect/old address with his payment. After the order was dispatched he sent an email requesting a change of address.
The package has not been delivered and is now coming back to me and the buyer has opened a dispute.
I have full tracking information detailing the route of the package and the reason why it was not delivered.
I am happy to resend the package but require the buyer to cover the cost of postage again as this is his fault.
Where do I stand with this dispute and PayPal (this is a website transaction and has nothing to do with eBay).
Thanks.
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