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Your amazon.com order cannot be shipped - amazon account locked

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  • Hi , I need help. I have sent the fax that include the picture and receipt of the gift card then the account specialist respond it and the email they sent is still the same. I have gift card in my account please i need your help what i need to do?

    Hello,

    You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.

    Please send the receipt, or an email from the sender, to back up the purchase of all the Amazon Gift Cards used to place the order 111-8653986-xxxxxxx to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or any other proof of purchase.

    You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification

    Please expect a response from us within 24 hours of sending your fax.

    We may suspend or close any new accounts opened to avoid this process.

    Sincerely,
    Account Specialist
    Amazon.com

    Comment


    • Modee
      Modee commented
      Editing a comment
      Send me a PM if you seek tech support.

  • I have gotten this message from Amazon and faxed over the docs even a copy of my passport and provided all the info they requested. Still no reply or feedback from them and my account is still locked.
    Please help. Thanks.

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    • I have gotten this message from Amazon and faxed over the docs even a copy of my passport and provided all the info they requested. Still no reply or feedback from them and my account is still locked.
      Please help. Thanks.

      Hello,

      We have restricted your access to this account because we are unable to reach the card issuer to verify your name and billing address for your visa ending in 02.

      You will not be able to access your account or place orders with us until we confirm your information.

      To resolve this matter, please provide another phone number for the card issuer, or send the information below to our secure fax line:
      -- A copy of your statement for the payment card used, including the billing address
      -- The last two digits of the payment card
      -- Your name, phone number, and email address

      You can find our fax number on the Amazon.com Help page:

      Comment


      • Modee
        Modee commented
        Editing a comment
        You must PM me for tech support.

    • Hello, I am going through this exact same issue as described. I have also PM'd for the support. Thank you.

      Comment


      • I just want to say Modee knows what he's doing. He started to help me and my account was reinstated before we even got into it!!!

        But even before that, this guy has the most professional manner that I've worked with over the Internet. He was being thorough and very detailed. Definitely knows this stuff. Not only that, since I contacted him, the way he reassured me really lifted the stress on my part. I use my Amazon to buy a lot, and it was pretty stressful knowing that it would be gone forever.

        Much appreciated, Modee!!!

        Comment


        • Hello, I am going through this exact same issue as described. I have also PM'd for the support. Thank you.

          Comment


          • SOS!

            Have the same problem with 10 of mine buyer accounts.
            Please, could you help to unlock it?

            Thank you

            Comment


            • Modee
              Modee commented
              Editing a comment
              PM me for tech support!

          • I've sent you a PM.

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            • Hi! I would be grateful, if you could help me out too, the same issue.

              Comment


              • Modee
                Modee commented
                Editing a comment
                Send me a PM if you seek tech support.

            • I have the same problem and faxed them all the required information but to no avail and i received another Email requesting to send my info to a secure document portal, but i never recieved an portal prompt when logging in through the mobile app, any help would be appreciated, thanks.

              Comment


              • Modee
                Modee commented
                Editing a comment
                You must send me a PM if you seek tech support.

            • I have sent you PM regarding this issue.

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              • I have the same problem! Constantly get e-mails Your Amazon.com order cannot be shipped. Can you help me??

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                • I've sent you a PM. I would be grateful, if you could help me out too, the same issue.

                  Comment


                  • Hello
                    I'm having the same problem. please help me. I would be grateful to you.

                    Comment


                    • I have responded to all PMs on the Amazon locked account issue for those seeking tech support. Thanks!
                      Please read the forum rules before you post.

                      And if you need extra help:
                      Modee Tech Support

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