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Modee
Modee
Administrator
Last Activity: Yesterday, 10:56 PM
Joined: 02-02-2009
Location: California (United States)

  • Visitor message from klenizon4

    klenizon4
    klenizon4 posted a Visitor Message for Modee
    Hello,
    I have the same problem as others (I read your forum...) with locked amazon account. Here what I got:

    Hello,

    There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

    To resolve this issue, we need to verify a recent statement for your VISA ending in 24. To upload your statement to our secure document portal, log in to your account and follow the instructions.

    The following information must be clearly displayed on the statement:
    -- Your name and billing address.
    -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

    We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

    We are sorry for any inconvenience this may have caused.

    We ask that you not open new accounts because any new order that you place may be delayed.

    Sincerely,

    Account Specialist
    Amazon.de: Günstige Preise für Elektronik & Foto, Filme, Musik, Bücher, Games, Spielzeug & mehr


    I am hopeless as I tried resolving it many times but no luck, please can you help me, I would appreciate your help. Thank you in advance.

    Kind regards.

  • Modee
    commented
    Please send me a private message (not public visitor message) if you seek tech support.
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