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Modee
Modee
Administrator
Last Activity: Yesterday, 10:09 PM
Joined: 02-02-2009
Location: California (United States)

  • Visitor message from teacmel

    teacmel
    teacmel posted a Visitor Message for Modee
    Hi Modee,

    My Amazon account was suspended, all my ordered cancelled and I got the following:

    Hello,

    There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

    You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

    Once we have this information, we will reply within 12-24 hours.

    If needed, update your information with the card issuer.

    For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

    We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

    Sincerely,

    Amazon.com
    Robot Check

    I updated my card information for weeks and they just didn't get back. I called them many times and the reply was their Account Specialist will get back within 24-48hrs and it never happen.

    Could you help me with this?

    Melvin

  • Modee
    commented
    Hello, please send me a private message if you seek tech support (not public visitor message). Thanks!
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