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Visitor message from sailormoons


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Last Activity: Yesterday, 07:12 PM
Joined: 02-02-2009
Location: California (United States)

  • Visitor message from sailormoons

    sailormoons posted a Visitor Message for Modee
    Hi Modee,

    I have the same questions about the Amazon account which required for billing verification. Could you please help me? Many thanks.

    Email from Amazon on Aug 23:


    There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

    To resolve this issue, we need to verify a recent statement for your visa ending in 12. To upload your statement to our secure document portal, log in to your NA account on a browser and follow the instructions.

    The following information must be clearly displayed on the statement:

    -- Your name and billing address.

    -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

    We will review your statement and respond within 24 hours and will cancel your open orders if this remains unresolved in the next 72 hours. To protect your information, we cannot accept documents via email and restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

    We are sorry for any inconvenience this may have caused.

    We ask that you not open new accounts because any new order that you place may be delayed.


    Account Specialist

  • Modee
    Hello, please send me a private message if you seek tech support (not public visitor message). Thanks!
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