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Modee
Modee
Administrator
Last Activity: Today, 12:51 PM
Joined: 02-02-2009
Location: California (United States)

  • Visitor message from maxbane

    maxbane
    maxbane posted a Visitor Message for Modee
    Hi, I need help with this amazon address verification email. I have been going back and forth with them for 2 weeks and can't seem to provide the right documents. Do you know how to solve this? Thanks

    Hello,

    There was a problem confirming your payment information. You will not be able to access your account or place orders with us until we confirm your billing details for your Visa ending in 09.

    Please send the information below to our secure fax line:

    -- A copy of your statement for the payment card that you used, including the billing address.
    -- The last two digits of the payment card.
    -- Your name, phone number, and email address.

    You can find our fax number on the Amazon.com Help page:
    Amazon.com Help:

    We will convert your fax to a secure electronic image.

    To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

    You can expect a response from us within 24 hours of sending your fax.

    In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this has caused.

    Sincerely,

    Account Specialist

  • Modee
    commented
    Hello, please send me a private message if you seek tech support (not public visitor message). Thanks!
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