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Getting Ebay to remove feedback - business seller

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  • Getting Ebay to remove feedback - business seller

    New to this forum and just hoping to pick a few brains.

    I have a business account which specifically lists its own terms and conditions. Especially for postage cost.
    Previously on a few occasions ebay has removed neutral feedback that has criticised my postage costs due to them being in the listing before the bids were placed, and due to my t & c's covering them.

    However, now ebay are saying those feedbacks shouldn't have been removed and are refusing to remove anymore. My T & C's for postage state the following:


    · I usually post within 24 - 48 hours of cleared payment.

    · Recorded delivery ("Signed for") is offered. This is 75p more than the standard rate – this is recommended.

    · I can offer other postal services, but please contact me to update your invoice.

    · The P+P price includes packaging, labour and transport to the post office.

    · I am happy for all larger, heavier, fragile or valuable items to be collected.

    · I will give a combined postage discount of 30p for each additional item over that you buy from me if all items can be posted together and are paid for together.

    · International postage is available. Please email me for a quote and your invoice will be updated. It is advised that you choose recorded delivery.

    · Please note we will not be held liable for items lost in the post - we keep all proof of postage records and will help where we can including sending the proof of postage when necessary.

    · Before bidding please ensure you are happy with the postage and service provided.

    Yet I still get the odd person complaing and leaving neutral/ negative. Surely as a business seller with these on the listings should protect me from this, as it was the buyer signs up to. Does anybody know where I stand legally (UK law)?
    The whole feedback system is a complete farce.

    Thanks in advance

  • #2
    All feedbacks may be removed, you just need to know how. ;-)
    Please read the forum rules before you post.

    And if you need extra help:
    Modee Tech Support