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Your amazon.com order cannot be shipped - amazon account locked

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  • Hello Modee, I received this email from Amazon after buy "Hello, There was a problem confirming your payment information.
    To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your VISA ending in 68. To upload your statement to our secure document portal, log in to your account and follow the instructions.
    The following information must be clearly displayed on the statement:
    -- Your name and billing address.
    -- The last 4 digits of the card number.
    or your protection, make sure that only the last 4 digits are displayed.
    We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.
    We are sorry for any inconvenience this may have caused.
    We ask that you not open new accounts because any new order that you place may be delayed.
    Sincerely,
    Account Specialist
    http://www.amazon.com"

    Please help solve this problem. Thanks so much!

    Comment


    • Modee
      Modee commented
      Editing a comment
      Send me a PM.

  • Hi Modee, my account on Amazon has been locked when I placed an order and received this email

    Hello,

    There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

    To resolve this issue, we need to verify a recent statement for your visa ending in 03. To upload your statement to our secure document portal, log in to your account and follow the instructions.

    The following information must be clearly displayed on the statement:
    -- Your name and billing address.
    -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

    We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

    We are sorry for any inconvenience this may have caused.

    We ask that you not open new accounts because any new order that you place may be delayed.

    Sincerely,

    Account Specialist
    http://www.amazon.com/

    Comment


    • Hello Folks.....As many of you I was searching on google for any solution and found this forum.

      I am just posting to thanks Modee for his very professional support...Dos and Don'ts are all explained in a 33 pages word document..It is so detailed that after reading I had only one question wich he replyed inmediatly with the best answer...

      Dont pretend he is God or a Magician to fix any problem but I assure you that He knows what he is talking about and You will learn the best way to solve this problem by yourselves

      Thanks Modee

      Comment


      • Hi Modee, my account on Amazon has been locked when I placed an order and I see that you are an expert for resolve this kind of problems. I use Neteller physical card MasterCard and I received this email:

        Hello,

        We could not confirm your information because your fax does not contain a bank statement of your payment method. You will not be able to access your account or place orders with us until we confirm your information.

        Please send the information below to our secure fax line: 0203 300 4482 (from within the UK) or +44 203 3004482 (international).

        -- A copy of your statement for the payment card that you used, including the billing address
        -- The last two digits of the payment card
        -- Your name, phone number and email address

        We will convert your fax to a secure electronic image. To protect your information, we restrict access to your billing details to a team of account specialists.

        Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

        If you do not have access to a fax machine, you can send your information to the following address:

        C/O Address Verification
        Amazon UK Services Ltd, 4th floor
        Beaufort House,
        15 St. Botolph Street,
        Aldgate, London EC3A 7DT
        United Kingdom

        We ask that you include your order number, email address and phone number in your letter.

        We will respond within 24 hours of receiving your fax or letter.

        We ask that you do not open new accounts because any new order that you place might be delayed.

        Yours sincerely,

        Account Specialist
        Amazon.co.uk
        Amazon.co.uk: Low Prices in Electronics, Books, Sports Equipment & more

        Comment


        • Modee
          Modee commented
          Editing a comment
          Send me a PM.

      • I have the same issue,please help me

        Comment


        • Modee
          Modee commented
          Editing a comment
          Send me a PM.

      • Hello Modee, I received this email from Amazon
        Hello,

        There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

        To resolve this issue, we need to verify a recent statement for your visa ending in 52. To upload your statement to our secure document portal, log in to your account and follow the instructions.

        The following information must be clearly displayed on the statement:
        -- Your name and billing address.
        -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

        We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

        We are sorry for any inconvenience this may have caused.

        We ask that you not open new accounts because any new order that you place may be delayed.

        Sincerely,

        Account Specialist

        how to fix this problem and get back my account thanks

        Comment


        • Hello Modee, I urgently need your help if possible. I have first received this:

          Hello,

          You are unable to access your account or place orders with us until you confirm details related to your payment method.

          Please send the receipt for the purchase of the Amazon Gift Card used to place the order XXXXXXX to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

          You can find our fax number on the Amazon.com Help page: Amazon.com Help:

          Please expect a response from us within 24 hours of sending your fax.

          We may suspend or close any new accounts opened to avoid this process.

          Sincerely,
          Account Specialist
          Amazon.com


          ------

          After faxing them the Receipts, they responded with this:

          Hello,

          We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.

          We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.

          Sincerely,

          Account Specialist

          -----


          At the moment, I feel so helpless. No matter what i sent them, they would respond with robotic messages that states the same thing. Please help. Thank you in advance.

          Comment


          • Hello Modee,

            please your help too. i got the below email from amzon i have sent you a pm

            **
            Hello,

            We have closed your account and canceled all outstanding orders.


            We took these actions because you have submitted invalid gift cards as payment for Amazon.com orders.


            Sincerely,

            Account Specialist
            Amazon.com


            **

            Comment


            • Hi
              I and my friends use Amazon for business
              We have tonnes if account with same issue
              Account closed due to invalid gifts card
              I personally have at least 5 of these accounts
              Will be glad if you can help out
              looking forward to your response
              Thanks

              Comment


              • Modee
                Modee commented
                Editing a comment
                You must send me a PM if you seek tech support.

            • Hi Modee, can you msg me pls. Need your services and help. Also ive msgd you on fb. Thanks

              Comment


              • Originally posted by kyznecccvlad View Post
                I have the same problem! Constantly get e-mails Your Amazon.com order cannot be shipped. Can you help me??
                I have also the same problem now in my amazon.com account. My amazon account is being locked and my master card is hold. This problem is being already about 10 days and I am not what to do. My master card is also hold and my money in the master card are gone. Someone please help me with these case. I need a help.

                Comment


                • Modee
                  Modee commented
                  Editing a comment
                  PM me for tech support.

              • Hi,

                I have the same problem

                Hello,


                There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

                Can you help please?

                Comment


                • Modee
                  Modee commented
                  Editing a comment
                  You must PM me for tech support.

              • I have been pay to my bank, but my account still locked. I have been waiting it for 1 month.

                We could not confirm your information because your document Illegible. You will not be able to place orders with us until we confirm your information.

                To resolve this issue, we need to verify a recent statement for your mastercard ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions.

                The following information must be clearly displayed on the statement:
                -- Your name and billing address.
                -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.

                We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue.

                We are sorry for any inconvenience this may have caused.

                We ask that you not open new accounts because any new order that you place may be delayed.


                Sincerely,

                Account Specialist
                http://www.amazon.com

                Comment


                • Modee
                  Modee commented
                  Editing a comment
                  You must send me a PM if you want tech support on this issue. If you have been trying for one month, you definitely need help.

              • Just got another client's Amazon account reinstated. Took five days of consistent hard work.


                Your Amazon.com account has been reinstated
                5:59 AM (2 hours ago)
                Hello,

                We have restored your access to this account. You can now sign in and place orders.

                For your security, we canceled the following order when we could not confirm your information:

                -- Order Number: 112-440XXXX-396XXXX
                -- Items in Order: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXX

                We are sorry for any inconvenience this has caused. If you still want the items you will need to place a new order. If you want to continue using Prime benefits, please re-subscribe.

                Sincerely,

                Account Specialist
                http://www.amazon.com
                Please read the forum rules before you post.

                And if you need extra help:
                Modee Tech Support

                Comment


                • Pls help me my Amazon account is blocked for several days.. in that account I had Amazon voucher.

                  Comment

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