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Your order cannot be shipped - amazon account locked

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  • Hi Modee , I've got a similar problem after using 2 gift cards and payed with my rev card:
    I've sent them my details and now I am waiting for the review.

    Here is the email I've got from them:
    ​​​​​​​There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information.

    To resolve this issue, we need to verify a recent statement for your master card ending in 80. To upload your statement to our secure document portal, log in to your account on a browser and follow the instructions.

    The following information must be clearly displayed on the statement:
    -- Your name and billing address.
    -- The last 4 digits of the card number. For your protection, make sure that only the last 4 digits are displayed.


    • Modee
      Modee commented
      Editing a comment
      You must send me a PM if you seek tech support.