Your amazon.com order cannot be shipped - amazon account locked

[Txikiboy]

Hi. Just got one of these emails and followed instructions, but I uncertain it will work.
Could you help me?

[icefrog]

Sent you a PM
Thanks in advance

[Summer]

Hi Modee, I need your help. just PM you.

[cryzons]

I have the same issue i pm'ed u can u reply please thanks

[ryân.guâpø]

- ii Have The Same Problems , Can Yu Help Me ?

[Whodouwantit2be]

Having trouble with amazon, I'm see you can help with the issue of address verification. What's the process to fix this.

[ChristineScheetz]

I have helped numerous Amazon buyers with this issue. They get a dreaded email from Amazon more or less like this:

Your Amazon.com account including order (#xxx xxx xxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.

For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.

To ensure your fax is handled in a timely manner, please send the following information:

* A copy of your bank or card statement for the card used, including billing address * The last 4 digits of the payment card * Your name, e-mail address, phone number and order number (#xxx xxx xxx).

Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.

Another version of the email:

Hello from Amazon.com.

We have placed a hold on your account because the billing details for your card did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this matter quickly by replying to this message with the billing name, address, and phone number registered to your card. Please be sure to reply from the e-mail address registered to your Amazon.com account.

If you have recently moved, you may need to update your information with the card issuer before you reply to this message.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this matter. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed.

Thank you for choosing Amazon.com.


Sincerely,

Amazon.com

This email comes from [email protected] or the equivalent in your country. The second version of this email allows you to respond back with the correct billing address of your card.

Sometimes even after emailing or FAXing them the required information you get a further email stating that you must have the BANK ITSELF FAX the card statement to them, which is pretty impossible to get a bank to do anything like that. Or you get some nonsensical request to have your billing statement include your email address and billing phone number, which credit card statements do not ever include anything like that.

Through helping clients, I have obtained proprietary information as to what exactly Amazon does and needs in all of these circumstances. There is also a special contact at Amazon that is able to BYPASS all of this nonsense and get your account reinstated without having to jump through all these hoops repeatedly.

I have the same problem! Constantly get e-mails Your Amazon.com order cannot be shipped

There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

Once we have this information, we will reply within 12-24 hours.

If needed, update your information with the card issuer.

For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

Sincerely,


Please tell me what to do ,thank you

[Abbas AM]

PM sent,
Thank you.

[chuchay88]

hi modee need your help also regarding this thank you very much

[nosedivebroom]

PM sent,
Thank you.

[Martijn_1991]

Same problem here, can you please help me??

[mrsemgee]

Same here. Sent you PM.
Thanks..

[laguniroth8787]

Just sent you a PM. Thank You.

[aybarchu]

Have sent u a PM bro!

[maik72]

Please Help!!! help me resolve this! PM sent THank you