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  • Please admin, I have received several of these messages from amazon stating that my account has been closed... Please assist me sir

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    • Hello, i received this email
      Hello,
      We have not been able to confirm the billing details for your card VISA ending in xx. Please contact the card issuer and have them send the information below to our secure fax line:
      -- The billing name and address that you registered to the card.
      -- The last two digits of the payment card.
      You can find our fax number on the Amazon.com Help page:
      Amazon.com Help:
      You will not be able to access your account or place orders with us until we confirm your information.
      can I have PM please

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      • PM sent! Looking forward to your response~

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        • Modee Can you please help me



          Hello,

          We have removed your access to this account because the card issuer has refused to confirm your name and billing address for your Mastercard ending in 43. You will not be able to access your account or place orders with us until we confirm your information.

          To resolve this matter, please allow the card issuer to grant our request, or send the information below to our secure fax line:

          -- A copy of your statement for the payment card used, including the billing address
          -- The last two digits of the payment card
          -- Your name, phone number, and email address

          You can find our fax number on the Amazon.ca Help page:
          www.amazon.ca/help/ addressverification

          We will convert your fax to a secure electronic image. For your security, we restrict access to your billing details to a team of account specialists.

          Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this matter.

          You can expect a response from us within 24 hours of sending your fax.

          If you would like us to confirm your information with the card issuer, reply to this email after you have arranged for them to grant our request.

          We ask that you not open new accounts because any new order that you place may be delayed.


          Sincerely,

          Account Specialist
          Amazon.ca: Online shopping in Canada - books, electronics, Kindle, home & garden, DVDs, tools, music, health & beauty, watches, baby, sporting goods & more
          =========================

          Comment


          • Please help me. I've gotten this email several times, and every time I call Amazon to help, they just resend this same email every time.


            Hello,

            You are unable to access your account or place orders with us until you confirm details related to your payment method.

            Please send the receipt for the purchase of the Amazon Gift Card used to place the order xxx-xxxxxxx-xxxxxxx to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

            You can find our fax number on the Amazon.com Help page: Robot Check

            Please expect a response from us within 24 hours of sending your fax.

            We may suspend or close any new accounts opened to avoid this process.

            Sincerely,
            Account Specialist
            Amazon.com


            I used a gift card given to me to put the funds on my Amazon account, and I know I had enough, and when I placed my order, they sent me this and now I can't even log in to get to the receipt at all.

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            • I am so grateful. Please help me to thank Modee, my amazon account was locked on 15 Dec 2017 and on 24th Dec 2017 Modee took over, and am happy to say that my account has been restored today being 28th Dec 2017.

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              • Hello i got the same issue. Please PM me.
                thanks in advance

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                • I have the same issue I'm going to be honest I do illegal **** and I need to know how to get pass this.

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                  • Hi Modee,

                    the same thing happened to me, can you help? I did also send a private message.

                    It seems impossible to solve.

                    best regards

                    Jiri

                    Comment


                    • with the tech knowledge gained from modee I was able to reinstate my second amazon account

                      Comment


                      • Originally posted by Modee View Post
                        I have helped numerous Amazon buyers with this issue. They get a dreaded email from Amazon more or less like this:

                        Your Amazon.com account including order (#xxx xxx xxx) has been placed on hold as we require further verification to allow us to process your order in a timely and secure manner.

                        For us to process and complete your order we require you to fax us the information below relating to the card used to place this order. We are unable to verify your address as your card issuer has declined our request citing legal and privacy reasons.

                        To ensure your fax is handled in a timely manner, please send the following information:

                        * A copy of your bank or card statement for the card used, including billing address * The last 4 digits of the payment card * Your name, e-mail address, phone number and order number (#xxx xxx xxx).

                        Please note that this information must be sent via fax as we are unable to accept attachments via email. For ease of processing, please write your order number and e-mail address clearly at the top of the fax.

                        Other versions of the email:


                        Hello from Amazon.com.

                        We have placed a hold on your account because the billing details for your card did not match the details on file with the card issuer. You will not be able to access your account or place orders with us until we confirm your information.

                        You can help us resolve this matter quickly by replying to this message with the billing name, address, and phone number registered to your card. Please be sure to reply from the e-mail address registered to your Amazon.com account.

                        If you have recently moved, you may need to update your information with the card issuer before you reply to this message.

                        For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this matter. They can only verify that we sent this request.

                        We ask that you not open new accounts as any order you place may be delayed.

                        Thank you for choosing Amazon.com.


                        Sincerely,

                        Amazon.com

                        Also:

                        Hello,

                        There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. To resolve this issue, we need to verify a recent statement for your MASTER CARD ending in 00. To upload your statement to our secure document portal, log in to your account and follow the instructions.

                        The following information must be clearly displayed on the statement:

                        -- Your name and billing address.
                        -- The last 4 digits of the card number.

                        For your protection, make sure that only the last 4 digits are displayed. We will review your statement and respond within 24 hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. We are sorry for any inconvenience this may have caused.

                        We ask that you not open new accounts because any new order that you place may be delayed.

                        Sincerely,
                        Account Specialist

                        Also:

                        Hello,

                        There was a problem confirming your payment information. You will not be able to access your account or place orders with us until we confirm your billing details for your Visa ending in 09.

                        Please send the information below to our secure fax line:

                        -- A copy of your statement for the payment card that you used, including the billing address.
                        -- The last two digits of the payment card.
                        -- Your name, phone number, and email address.

                        You can find our fax number on the Amazon.com Help page:
                        Amazon.com Help:

                        We will convert your fax to a secure electronic image.

                        To protect your information, we restrict access to your billing details to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

                        You can expect a response from us within 24 hours of sending your fax.

                        In the meantime, please do not open new accounts because any new order that you place may be delayed. We are sorry for any inconvenience this has caused.

                        Sincerely,

                        Account Specialist

                        Also:

                        Hello,

                        You are unable to access your account or place orders with us until we confirm your details. Please do not attempt to open any new accounts.

                        To resolve this issue, please send one of the following documents to our secure fax line.

                        -- A telephone, electricity, or other utility bill that clearly shows your name and address.
                        -- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.

                        You can find our fax number on the Amazon.com Help page: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201742120


                        We will convert your fax to a secure electronic image. To protect your information, we restrict access to your payment information to a team of account specialists.

                        Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.

                        You can expect a response from us within 24 hours of sending your fax.

                        Sincerely,

                        Account Specialist
                        Amazon.com


                        In yet another version you are asked to FAX in documents to prove that you own the gift cards attached to your account:

                        Hello,

                        You are unable to access your account or place orders with us until you confirm details related to your payment method.

                        Please send the receipt for the purchase of the Amazon Gift Card used to place the order XXXXXXX to our secured fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt.

                        You can find our fax number on the Amazon.com Help page: Amazon.com Help:

                        Please expect a response from us within 24 hours of sending your fax.

                        We may suspend or close any new accounts opened to avoid this process.

                        Sincerely,
                        Account Specialist
                        Amazon.com


                        And sometimes they just shut you down period:

                        Hello,

                        We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.

                        We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.

                        Sincerely,

                        Account Specialist


                        This email comes from address-verification@amazon.com or the equivalent in your country. The second version of this email allows you to respond back with the correct billing address of your card.

                        Sometimes even after emailing, uploading or FAXing them the required information you get a further email stating that you must have the BANK ITSELF FAX or upload the card statement to them, which is pretty impossible to get a bank to do anything like that. Or you get some nonsensical request to have your billing statement include your email address and billing phone number, which credit card statements do not ever include anything like that. Or some email about how the FAX or upload was illegible.

                        Through helping clients, I have obtained proprietary information as to what exactly Amazon does and needs in all of these circumstances. There is also a special contact at Amazon that is able to BYPASS all of this nonsense and get your account reinstated without having to jump through all these hoops repeatedly.
                        Hi modee i also have this issue can you help me!

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                        • PM sent, thanks

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                          • Sorry to disturb you! Same issue ,blocked my account right I put gift certificate to account, this is idiotic amazon service, cant log in lost all gifts! Please help me! Please PM me ... Regards

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                            • I have the same issue .... and i have money on the acc in gift cards .... i cant afford to lose it .... Id like youre help please

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                              • hello, i have that same issue and amazon is asking me to upload on a statement my latest billing statement alongside the last four digits of my credit card. but on the email that they sent previously they´re telling me to put my name, my billing address and the last 4 digits of my credit card, but they are not telling me where should i send those things, and I´m so confused and upset because I spent a lot of money on that order and now its on hold and my account is locked. please help!!

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