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Your amazon.com order cannot be shipped - amazon account locked

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  • I am having this issue. it is quite irritating. Honestly it is down to the card. Amazon is just worried about the payment method usually. I know some people who use a certain type of card which is not easy to get and never have this issue.

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    • Please help me!!! Constantly receiving this message

      Hello,

      There was a problem processing your order. You will not be able to access your account or place orders with us until we confirm your information.

      You can help us resolve this issue by replying to this message with the billing name, address, and phone number registered to your card. Please reply from the email address registered to your Amazon.com account.

      Once we have this information, we will reply within 12-24 hours.

      If needed, update your information with the card issuer.

      For your security, we restrict access to your billing details to a team of account specialists. Our Customer Service team cannot access these details or provide you with more information on this issue. They can only verify that we sent this request.

      We ask that you not open new accounts as any order you place may be delayed, and your customer experience may be adversely affected.

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      • Hi!
        I have a same problem. Amazon rejected my card ,when I was trying to buy an item (plus Prime). After one month yearly fee was deducted from same card. I tried to contact,I sent a lot of fax to them,but nothing.
        After my account was blocked. So I can't reach the person who will help me.Online chat contacts me to the consultant,which tells me that they haven't full information.In other words, they didn't receive any proper fax documentation, which isn't th e truth. HELP ME PLEASE WITH SOME ADVICE!

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        • Hi Modee,

          I pm'd you regarding this issue. Really hope that I hear back from you.

          Thanks a mill.

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          • My amazon account is locked, They're asking for my card statement

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            • I've PM'd you as well

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              • Hello, i received this email
                Hello,
                We have not been able to confirm the billing details for your card VISA ending in 54. Please contact the card issuer and have them send the information below to our secure fax line:
                -- The billing name and address that you registered to the card.
                -- The last two digits of the payment card.
                You can find our fax number on the Amazon.com Help page:
                Robot Check
                You will not be able to access your account or place orders with us until we confirm your information.

                Anyone can help me?

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                • Hey modee i just purchased something for the first time on amazon and after trying to log on into amazon my account appears to be locked for security reasons. It says it sent me a txt with instructions but after 4 hours of waiting i have yet to receive anything. Do you think you can help me out?

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                  • Hi there,
                    I have the same problem. I used my mechanical Turk earnings to buy In the amazon.com. They asked me to provide the Gift card i used to purchase via fax. Please help me to resolve this.. I'm waiting for your reply. please help me ASAP

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                    • Modee got my Amazon account unlocked!!! Just received the good news today!! Thank you so much!! He can really do everything he promises he is a great success!!

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                      • I have the same proble.. they asked me submit the billing address and last 4 digi of the credit card number ... help me please

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                        • Hello, I have the same problem, What can I do? Can You help me?

                          They want my:
                          - A copy of your statement for your VISA ending in 53, including the billing address.

                          - Your name, phone number, and the email address registered to your Amazon.com account.

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                          • Hi, in July I was banned from Amazon for using virtual credit cards, I contacted Modee last month, and after about 3 weeks, I finally have my account back, he gave me the confidence and knowledge to do what was needed, definitely worth the money

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                            • I have same problem. It show it need address verification and cannot shipping to the address. I reply to amazon they needed, but it not working. Please help me!

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                              • Hello. Modee, I have sent you a private message with the details as to this issue. Please help me out. Thank you so much in advance.

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